Terms of service
Terms & Conditions
Last updated: December 2nd 2025
Welcome to Kiddos (“we”, “us”, “our”).
By accessing or using this website, you agree to the following Terms & Conditions. Please read them carefully.
Business Address: 17/26 Oakdale Road, Gateshead, NSW 2290
Contact Email: contact@kiddos.net.au
1. General Information
This website is operated by Kiddos, located at 17/26 Oakdale Road, Gateshead, NSW 2290.
By visiting our site and/or purchasing from us, you agree to be bound by these Terms & Conditions, including any additional policies linked or referenced here.
We reserve the right to update or change these terms at any time. Continued use of the site indicates acceptance of those changes.
2. Online Store Terms
You must not use our products for any unlawful or unauthorised purpose.
You must not transmit any destructive code (viruses, malware, etc).
We reserve the right to refuse service to anyone at any time.
3. Product Information
We aim to display products as accurately as possible.
Colours, sizing and condition descriptions may vary slightly due to screens, lighting, and the nature of pre-loved items.
All pre-loved items may show minor wear consistent with second-hand goods.
It is your responsibility to read item descriptions carefully before purchasing.
4. Pricing & Payment
All prices are listed in AUD.
We reserve the right to change prices at any time.
Payment must be made in full at checkout.
Accepted payment methods include: [list your methods – e.g., PayPal, Card, Afterpay].
5. Shipping
Orders are processed within 3 business days.
Delivery timeframes depend on the carrier.
Once your order has been lodged with the courier, we are not responsible for delays, loss, or damage in transit, though we will assist where possible.
Shipping fees are non-refundable unless required by Australian Consumer Law.
6. Returns & Refunds
We comply with the Australian Consumer Law.
We offer refunds or replacements only where:
- the item is faulty,
- not as described,
- or otherwise covered by consumer guarantees.
We do not offer refunds for:
- change of mind,
- incorrect sizing,
- minor wear consistent with pre-loved items.
To request a return, you must contact us at contact@kiddos.net.au within 31 days of receiving your order.
Items must be returned in the same condition as received.
7. Accuracy of Information
We make reasonable efforts to ensure product and site information is correct, but we do not guarantee that descriptions, pricing, or content will always be free from errors.
We reserve the right to correct any errors or update information without notice.
8. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login details.
We may terminate accounts that breach these terms.
9. Privacy Policy
We respect your privacy.
Personal information is collected and used to process orders, provide customer support, and improve your experience.
We do not sell or share your personal information except where required by law or necessary to fulfil your order.
10. Intellectual Property
All content on this website — including images, logos, text, graphics, and layout — is the property of Kiddos and may not be copied or reproduced without permission.
11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any loss, damage, or injury arising from your use of our products or website.
This does not exclude your rights under Australian Consumer Law.
12. Third-Party Services
We may use third-party providers (e.g., payment gateways).
These providers have their own terms and privacy policies.
We are not responsible for any issues arising from third-party services.
13. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
14. Contact Information
For questions about these Terms & Conditions, please contact:
Kiddos
Address: 17/26 Oakdale Road, Gateshead, NSW 2290
Email: contact@kiddos.net.au